About Our Team
Michael Young – President
Mike has worked in the residential heating and air conditioning industry for 31 years. He began as an apprentice and has progressed through the ranks to the management level. Mike holds an NC H3 – Class 1 Mechanical License. Mike is a resident of Fletcher, NC, and he and his wife, Tricia, have two daughters. He enjoys his church, Biltmore Church and enjoys spending his time hunting and fishing and traveling with his family.
Mike enjoys serving his community and the mission work that Gentry Service Group participates in locally and internationally.
Alan Austin – Commercial Service Division Manager
Alan is a native of Buncombe County and resides in Leicester with his wife and 3 children. He is a graduate of Asheville Buncombe Technical Community College, with over 27 years of experience in the HVAC/R industry. Alan has been a licensed NC commercial refrigeration contractor since 1994 and has H1, H2, and H3 NC mechanical licenses. Alan and his family are very involved in their church and community.
Alan and his family live on a small farm raising beef cattle and enjoy life in the country. He also enjoys cooking, smoking and grilling his home grown beef, but most of all enjoys a good meal with his family.
Kelly Giezentanner – Customer Service Manager
Since joining the Gentry team in 2007, Kelly has facilitated new standards of excellence in our Energy Savings Agreement maintenance program and Demand Service Department, with a special interest in the customer experience and technician logistics. She received her Associate of Applied Science Degree in Hospitality Management from A.B.Tech and has found that her experience in the hospitality field prepared her for the unique qualities of providing the indoor air comfort experience. She also received her B.A. in Economics from the University of North Carolina – Asheville and was a local business owner for over ten years.
A native of Asheville, Kelly loves exploring our beautiful region and discovering all the incredible restaurants in this area. She loves being a Christian and is an active member in her church, Seacoast. She is also an artist, gourmet cook, aspiring baker and wine enthusiast.
Josh Crowder – Construction Manager
Josh is a graduate of Asheville-Buncombe Technical Community College, obtaining the Associate in Applied Science Degree in HVAC. Josh is H1C1 licensed in North Carolina and has over 18 years’ experience in the commercial HVAC industry. He is a resident of Buncombe County and a native of North Carolina but hopes to retire one day to a coastal retreat. He currently enjoys watching all sports, camping, hiking, hunting and fly. However, nothing gives him more joy than spending time with his wife and kids.
Duane Gentry– Founder
Duane Gentry served as president of Gentry Service Group, formerly Gentry Heating and Cooling, for 23 years. In March of 2021, Mr. Gentry retired from the company, but still serves as a trusted advisor to the leadership team. Mr. Gentry holds a NC unlimited H2 and H3 license as well as a Mechanical Contractors license in South Carolina and Tennessee. He serves in various capacities for his Church and for various charitable organizations. His passions now include mentoring younger leaders, health and fitness and working to improve the plight of the poor and orphans both in the US and other, third world countries.
Candice Horrell – Controller
Candice is a graduate of the University of North Carolina – Asheville with an Accounting degree. She is married to her best friend, Jordan, and they live happily together with their four-legged babies, Bugle and Pebbles. As her favorite season is summer, Candice loves the outdoors and enjoys going to the lake, kayaking and fishing. She is proud to be a Christian and is involved in her church. She loves to run and work out and once ran a marathon. She also loves to travel and especially loves going on cruises.
Brittany Hollifield – Office Manager
Brittany is a graduate of McDowell Technical Community College and obtained her Associate of Applied Science Degree in several programs including, Business Administration, Accounting and Photographic Technologies. She also has features certificates in Networking, Accounts Payable, Accounts Receivable, Bookkeeping and Web Design.
Brittany comes from over five-years in the retail industry and over three years of senior retail management with a Fortune 40 company. When Brittany is not at work, she loves to be with her fur babies, Cooper and Spike. She also enjoys reading, traveling, photography, going to sporting events and watching HGTV. Some of her favorite teams are the Chicago White Sox, the Pittsburgh Steelers, the Hickory Crawdads, the Asheville Tourists and Duke.
24/7 Emergency Service Available