About Our Team

  • Duane Gentry
  • Duane Gentry– President/Team Leader

    Duane Gentry is the president and “team leader” for Gentry Heating and Cooling. A third generation leader, he brings many years of experience to the company. After undergraduate and graduate school, Duane spent 10 years working for larger corporations. In 1997 he returned home to run the family’s business. He holds a North Carolina Unlimited H2 and H3 license as well as a Mechanical Contractors License in both South Carolina and Tennessee. Duane enjoys spending time with his wife of 28 years and their two children. He serves in various capacities at his Church and serves on a number of boards and volunteer organizations within our community. His passions include mountain biking, swimming, and running.

  • Mike Young
  • Michael Young – Vice President and General Manager
    email: myoung@gentryservice.com

    Mike has worked in the residential heating and air conditioning industry for 31 years. He began as an apprentice and has progressed through the ranks to the management level. Mike holds an NC H3 – Class 1 Mechanical License. Mike is a resident of Fletcher, NC, and he and his wife, Tricia, have two daughters. He enjoys his church, Biltmore Church and enjoys spending his time hunting and fishing and traveling with his family.

    Mike enjoys serving his community and the mission work that Gentry Service Group participates in locally and internationally.

  • Kelly Giezentanner
  • Kelly Giezentanner – Customer Service Manager
    email: kgiezentanner@gentryservice.com

    Since joining the Gentry team in 2007, Kelly has facilitated new standards of excellence in our Energy Savings Agreement maintenance program and Demand Service Department, with a special interest in the customer experience and technician logistics. She received her Associate of Applied Science Degree in Hospitality Management from A.B.Tech and has found that her experience in the hospitality field prepared her for the unique qualities of providing the indoor air comfort experience. She also received her B.A. in Economics from the University of North Carolina – Asheville and was a local business owner for over ten years.

    A native of Asheville, Kelly loves exploring our beautiful region and discovering all the incredible restaurants in this area. She loves being a Christian and is an active member in her church, Seacoast. She is also an artist, gourmet cook, aspiring baker and wine enthusiast.

  • Alan Austin
  • Alan Austin – Commercial Service Division Manager
    email: aaustin@gentryservice.com

    Alan is a native of Buncombe County and resides in Leicester with his wife and 3 children. He is a graduate of Asheville Buncombe Technical Community College, with over 27 years of experience in the HVAC/R industry. Alan has been a licensed NC commercial refrigeration contractor since 1994 and has H1, H2, and H3 NC mechanical licenses. Alan and his family are very involved in their church and community.

    Alan and his family live on a small farm raising beef cattle and enjoy life in the country. He also enjoys cooking, smoking and grilling his home grown beef, but most of all enjoys a good meal with his family.

  • Josh Crowder
  • Josh Crowder – Construction Manager
    email: jcrowder@gentryservice.com

    Josh is a graduate of Asheville-Buncombe Technical Community College, obtaining the Associate in Applied Science Degree in HVAC. Josh is H1C1 licensed in North Carolina and has over 18 years’ experience in the commercial HVAC industry. He is a resident of Buncombe County and a native of North Carolina but hopes to retire one day to a coastal retreat. He currently enjoys watching all sports, camping, hiking, hunting and fly. However, nothing gives him more joy than spending time with his wife and kids.

  • Candice-Horrell
  • Candice Horrell – Controller
    email: chorrell@gentryservice.com

    Candice is a graduate of the University of North Carolina – Asheville with an Accounting degree. She is married to her best friend, Jordan, and they live happily together with their four-legged babies, Bugle and Pebbles. As her favorite season is summer, Candice loves the outdoors and enjoys going to the lake, kayaking and fishing. She is proud to be a Christian and is involved in her church. She loves to run and work out and once ran a marathon. She also loves to travel and especially loves going on cruises.

  • dean-owensby
  • Dean Owensby – Comfort Consultant
    email: dowensby@gentryservice.com

    Dean has been married to his beautiful wife, Cathy, for 33 years. They have three wonderful children, with his youngest son, Levi, having special needs. From a very large family, they all look forward to family cookouts, volleyball, camping, and beach trips.

    Dean is very active in his church, which he has attended since 1980. He came to work for the Gentry family in 2001 in sales and has truly enjoyed being a part of the growth and culture of great excellence at Gentry.

  • John-Tate
  • John Tate – Comfort Consultant
    email: jtate@gentryservice.com

    John Tate is a true local. Born and raised in the Asheville area. He has worked as a heating and AC technician/installer since 1997. He is new to sales but brings his years of hands-on technical experience and knowledge to all his Gentry clients.

    John lives in Weaverville with his wife, two adorable children, and many pets. He has a lifelong passion for classic cars and is a very talented mechanic. He enjoys tinkering in his garage, building his koi pond, and spending time with his family.

  • Bill-Sears
  • Bill Sears – Comfort Consultant
    email: bsears@gentryservice.com

    Bill and his wife have three sons and a dog, Molly. Bill has been in the HVAC industry for over 30 years and has held mechanical, electrical, and gas fitting licenses. He enjoys home projects, traveling, family time, and camping. He and his family have lived in New York, Maryland, and Colorado, and are happy to be here in North Carolina.

  • Shawn-Toelcke
  • Shawn Toelcke – Comfort Consultant
    email: stoelcke@gentryservice.com

    Shawn moved from Minnesota to Weaverville, NC in 2002. He loves to spend time with his beautiful wife, Casey, and son Bennett. Shawn is an outdoors enthusiast and enjoys camping. If you can’t find Shawn, he’s probably on the golf course or riding his motorcycle. As a pet lover, you will find that Shawn loves being greeted by the furriest of customers.

  • Talbott-Ingram
  • Talbott Ingram – Comfort Consultant
    email: tingram@gentryservice.com

    Tal started working in heating and cooling in 2004. He moved to North Carolina in 2008 to pursue a career in the solar industry. Tal has both a H1-1 and H3-1 HVAC license and is a NABCEP certified solar installer. When not working, he is spending time with his family and dog. He also enjoys riding bicycles and motorcycles and enjoying the outdoors any way he can.

  • Justin Wells
  • Justin Wells – Comfort Consultant

    Justin was born and raised in Asheville. After graduating Erwin High school, Justin joined the Marine Corps. After serving 20 years, he retired in September 2020. During his career he held multiple billets including helicopter mechanic, quality assurance representative, recruiter, supervisor and manager roles. He and his wife Beth have a 9 year old son. He enjoys spending time with his family, motorcycles, wood working, and old muscle cars.

  • Karen-Smith
  • Karen Smith – Maintenance Services Manager
    email: ksmith@gentryservice.com

    Karen has worked with Gentry Heating since October 2006. She and her husband moved to NC from NJ in 1995. Growing up in NJ, she always wanted to be in the fashion industry. She attended Berkeley College and received a degree in Fashion Merchandising & Management. This was a “dream job” working in New York City as a Ladies Outwear Buyer. When she met her husband, Jeff, he loved the South. He was stationed in Savannah while he was in the Navy. So they moved to Asheville and started a family – our 4-legged family of two cats – Marble & Bandit. “Best decision we ever made was moving to Asheville. We are very happy here.”

  • Stephanie Ownbey
  • Stephanie Ownbey– Customer Service Representative
    email: sownbey@gentryservice.com 

    Stephanie is a native to Asheville. She received her Associate Degree in Office System Technology from Asheville-Buncombe Technical College and has over 16 years’ experience in Customer Service.

    She enjoys spending time with the family and anything involving “Lake Life”.

  • terry-evans
  • Terry Evans – Commercial Service & Maintenance Advisor
    email: tevans@gentryservice.com

    Terry Evans was born and raised in Marion, NC and that is where he currently resides with his wife, who he believes to be the greatest woman on this earth, and twin daughters. He studied Business Management at North Carolina State University and then went to work at a structural engineering firm while he was in Raleigh for a total of 7 years. Since then, his work experience has included 7 years in business development, 5 years in sales, and he has spent the last 5 years working as a department head over 9 different departments for the McDowell County Department of Social Services.

    In his spare time he enjoys spending time with his wife and twin daughters, working on & building things around the house, serving in his church, pulling for the NC State Wolfpack, and he serves as an Executive Board Member for McDowell Mission Ministries. He also once donated a kidney.

  • Brittany-hollifield
  • Brittany Hollifield – Office Manager
    email: bhollifield@gentryservice.com

    Brittany is a graduate of McDowell Technical Community College and obtained her Associate of Applied Science Degree in several programs including, Business Administration, Accounting and Photographic Technologies. She also has features certificates in Networking, Accounts Payable, Accounts Receivable, Bookkeeping and Web Design.

    Brittany comes from over five-years in the retail industry and over three years of senior retail management with a Fortune 40 company. When Brittany is not at work, she loves to be with her fur babies, Cooper and Spike. She also enjoys reading, traveling, photography, going to sporting events and watching HGTV. Some of her favorite teams are the Chicago White Sox, the Pittsburgh Steelers, the Hickory Crawdads, the Asheville Tourists and Duke.

  • Chris-Taylor
  • Chris Taylor – Commercial Sales & Project Manager
    email: christaylor@gentryservice.com

    Chris lives in McDowell County with his wife of 25 years, Tamara and their 5-year-old son, Adam. Also, living in the home is their dog, Obi. Their daughter Rhapsody is married and resides in Asheville. Chris has been in the HVAC industry for 30 years and holds an NC H3-1 Mechanical License and IGSHPA (geothermal) certified. He enjoys spending quality time with family, hiking, “junkin,”, and geocaching. He also enjoys playing bass guitar with friends and at church. He likes to golf when the opportunity arises.

  • darin-miller
  • Darin Miller – Project Manager
    email: dmiller@gentryservice.com

    Darin was born and raised in the Midwest before moving to Asheville in 1986. He started as a commercial sheet metal apprentice in 1987 at The Grove Park Inn addition project. He worked on the road afterwards for eight years, working all over the east and southeast installing mechanical work for paper mills, highrises, hospitals and prisons. In 1993, he started working locally again for Price & Price in mechanical for eight years. He began working as a field superintendent on larger commercial projects in the area. Since 2013, he has been a Project Manager and field superintendent.

    Darin has two daughters and two grandchildren. He also loves the outdoors.

  • David Calloway
  • David Calloway – Commercial Sales Advisor

    David is a native to Buncombe County. David has been in the HVAC industry for 10+ years. When David is not working, he loves to spend his time traveling, fishing, riding motorcycles, boating at the lake, and enjoying quality time with his wife Shelley, of 18 years, and his two sons.

  • Ian Moorrees
  • Ian Moorrees – Commercial Maintenance Advisor

    Born and raised in Asheville, NC,  Ian has been in the heating and cooling industry for 18 years including owning and operating a local HVAC company.  Ian earned an associate degree in Business Administration from AB Tech and has been licensed in heating and cooling since 2005.  He is a father of one son, Damien. Ian enjoys outdoor activities, including hunting and fishing, playing sports, riding motorcycles, and spending time with family and friends. 

  • Andrea Wheeler
  • Andrea Wheeler – Commercial Division Coordinator

    Andrea is a native of Western North Carolina.  Andrea has a Bachelor of Arts degree in Psychology and Art from the University of North Carolina- Asheville.  Andrea also has an Associate of Applied Science degree from Isothermal Community College.  Andrea has over 5 years of experience of working in the HVAC industry.   She has one beautiful daughter and a dachshund named Kami.  In her free time, she enjoys spending time with her family, painting, hiking, and swimming.

  • Vickie King
  • Vickie King – Accounting Clerk

    Vickie is a Native to NC. Vickie prides herself on being a Christian who loves working in a Christian environment at Gentry Service Group. Vickie has been married for 27 years and has 1 daughter who barrel races. Vickie has been in the Account industry for over 25 years. Vickie spends her free time horseback riding, reading, gardening and canning, Crafting, and going to barrel races with the family.

  • Keith Illes
  • Keith Illes – Residential Administrative Manager

    Keith has worked at GSG for 4+ years. Keith is happily married to his wife Corrine and has two very beautiful children named Brooke and Mitchell. Keith loves to spend his time outdoors, especially fishing.

  • Jennifer Egbert
  • Jennifer Egbert – Accounting Specialist

    Jennifer is new to the Asheville area. She has spent the last 25 years in Charleston, S.C. raising her son, who now serves in the United States Air Force. Jennifer has a background in Accounting, Human Resources and Customer Service and has been in the Service Industry for over 15 years. In her free time you can find Jennifer in her workshop creating stained glass or on the hunt for the perfect pair of shoes.

  • Michael “Cole” Stewart
  • Michael “Cole” Stewart – Facilities, Fabrication, and Safety Director

    Cole is a native to WNC. Cole’s mother was born on the Biltmore Estate and his father is from the spruce pine area. Cole was born and raised in Enka/Candler and graduated from Enka Highschool in 1995. He started working at a local HVAC company in Candler – and continued his career there for 17 years. Cole then came to Gentry in 2012. Cole specializes in fabrication, duct engineering, HVAC product and supplies, and most importantly, safety. When Cole isn’t wearing one of his many hard hats, he enjoys outdoor sports, such as fishing and hiking, scuba diving, and race car driving.


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