Candler, NCAir Conditioning Repair & Service

Jeff performed our heating service today. He was polite and considerate. He performed his tasks promptly and professionaly and dispalyed a very good working knowledge of all our equipment. Jeff explained to us the benefits of an air scrubber to the air quality in our home. We are considering this addition. Thanks, Steve

We have recommended Gentry to several neighbors.

Great experience

Jeff was assigned by Gentry to provide our Fall/Winter Heat Pump check & service under our Service Contract. He was prompt for our appointment and very warm, personable and thorough in his check and service to our inside zoned system components. He also quickly identified a problem with a Capacitor in our outside Condenser unit, and as a result quickly replaced the failing part. Jeff also efficiently and pleasantly handled renewing for another 3-Year Extended Service Contract. Once again, consistently excellent service from Gentry!

Jeff always does a great job. He even calls ahead if he is running late or may arrive a bit early

Excellent

Jeff typically provides us with great service. We did need a part replaced, so that came as a small surprise. But we do understand that nothing lasts forever.

Jeff was on time, courteous, and helpful explaining what he was doing and replaceing bad part

Great service

Continued excellent service by Jeff Thomas. Prompt and professional!

Mathew call 10 minutes out he arrived and introduced himself and explained what all he was doing. He respected our home and he made sure he did not track dirt by wearing footy. I stayed with him for most or the inspection and he was very professional and very thorough.

Friendly service

Very efficient and formal. Technician came as scheduled.

Jeff Thomas did his usual excellent job in terms of the checkup and his advice. The condensate pump needed replacement. My research shows it was done at a fair and reasonable price compared to other companies.

I really value Gentry’s clear efficient scheduling and follow through. There is no having to wait all day for someone to show up, if they say they will be here between 8:30 and 9:30 they are here. I have really enjoyed the short bios on their repair people that they send out. Both repair folks who came out to the house over the past year have had interesting histories and it felt much more like I was meeting with someone from my community rather than just some random repair person. No one tried to upsell me on products. I am on the Genty maintenance plan; the plan is reasonable and is well worth the peace of mind I have knowing the system is in good shape whether we are in extreme cold or heat. In an era when good service is harder and harder to come by Gentry’s excellent customer service stands out as professional and reliable at a fair price.

Jeff was very nice and courteous and made suggestions.

Gerry Ramos provided excellent professional and friendly service. He made sure that my system was operating efficiently and to my satisfaction. He made sure to answer all of my questions prior to leaving.

Gentry technician arrived at stated time, was courteous and efficient. Explained to me what he was doing through out the process. Would certainly recommend Gentry and if you are lucky enough to get Blake be prepared for kindness and a quick delightful humor.

The technician was very polite and new very well what needed to be done. He took his time to complete a very thorough tone up of the furnace.